Welcome to JLevo — your go-to online gaming platform right here in the Philippines. Before you place your bets, spin the slots, or join a Tongits table, please take the time to read through these Terms and Conditions (T&Cs) in full. By creating an account or using any part of the JLevo platform at jlevo.best, you agree to be legally bound by everything written here. Kung hindi ka sang-ayon, please do not proceed with registration.
These Terms and Conditions govern the entire relationship between you (the player) and JLevo with respect to your use of our website, mobile interface, and all gaming services we provide. We want every Kabayan to have a safe, fair, and enjoyable experience — and these rules make that possible for everyone.
Important Notice: JLevo is an online gaming platform licensed and regulated to operate in the Philippines. All gaming activities are subject to applicable Philippine laws and regulations. Players must be at least 21 years old to register and play.
1. Acceptance of Terms
By accessing the JLevo website, registering for an account, depositing funds, or participating in any game or promotion, you confirm that you have read, understood, and accepted these Terms and Conditions in their entirety. These T&Cs constitute a binding legal agreement between you and JLevo.
If you are using the platform on behalf of another person or entity, you represent that you have the authority to bind that party to these terms. JLevo reserves the right to update or modify these Terms and Conditions at any time. Continued use of the platform after any changes have been posted constitutes your acceptance of the revised terms.
These Terms and Conditions should be read together with our Privacy Policy and Responsible Gaming guidelines, both of which form part of your agreement with JLevo.
2. Eligibility & Account Registration
2.1 Age Requirement
You must be at least 21 years old to register and maintain an active account with JLevo. This is a strict requirement under Philippine gaming regulations. JLevo reserves the right to request age verification documents at any time, and accounts found to be held by underage individuals will be immediately suspended and any remaining balance forfeited in accordance with regulatory guidelines.
2.2 One Account Per Person
Each player is permitted to hold only one (1) JLevo account. Creating multiple accounts — whether using different names, email addresses, or payment methods — is a serious violation of these terms. If we detect duplicate accounts, all accounts linked to that player will be suspended, and any bonus funds or winnings generated across those accounts may be voided.
2.3 Accurate Registration Information
When you sign up, you are required to provide accurate, current, and complete personal information. This includes your full legal name, date of birth, a valid Philippine mobile number, and a working email address. You are responsible for keeping your account details up to date. JLevo will not be liable for any losses arising from inaccurate registration details provided by the player.
2.4 Account Security
You are solely responsible for maintaining the confidentiality of your login credentials. Never share your username or password with anyone. If you suspect unauthorised access to your account, contact our support team immediately via email. JLevo will not be responsible for losses resulting from a player's failure to keep their account credentials secure.
JLevo is committed to fair and transparent gaming for all players across the Philippines.
3. Deposits & Withdrawals
3.1 Accepted Payment Methods
JLevo supports the following Philippine payment channels for deposits and withdrawals:
- E-wallets: GCash, Maya, GrabPay, Coins.ph
- Bank Transfer: InstaPay / PESONet, BDO, BPI, UnionBank online banking
- Cards: Visa and Mastercard debit/credit cards issued by Philippine banks
All transactions on JLevo are processed in Philippine Peso (₱). Minimum deposit amounts and processing times vary by payment method and will be displayed at the time of transaction.
3.2 Withdrawal Conditions
Withdrawals will only be processed to the same payment method used for the original deposit, where technically possible. Before your first withdrawal, JLevo may require you to complete identity verification (KYC). This process helps protect our players and ensures regulatory compliance. Withdrawals requested without completing KYC verification may be delayed or declined.
JLevo processes most withdrawal requests within one (1) to three (3) business days. Withdrawals to GCash and Maya are typically faster. We reserve the right to carry out additional checks on larger withdrawal amounts, which may extend the processing time.
3.3 Chargebacks & Fraud
Any attempt to initiate a fraudulent chargeback or payment reversal will be treated as a serious breach of these Terms and Conditions. JLevo reserves the right to suspend the account immediately, recover any disputed amounts, and refer the matter to relevant Philippine authorities or the issuing bank for investigation.
4. Bonuses & Promotions
JLevo regularly offers bonuses, free bets, and promotional offers to both new and existing players. All bonus offers are subject to specific terms outlined in the promotion itself, including wagering requirements, eligible games, minimum odds, and expiry dates. Players must read the individual promotion terms before opting in.
4.1 General Bonus Rules
- Bonuses are non-transferable and may only be used by the account holder.
- Bonus funds must meet the stated wagering requirement before any associated winnings can be withdrawn.
- JLevo reserves the right to withdraw, modify, or cancel any bonus or promotion at any time.
- Bonuses may not be combined unless a specific promotion explicitly allows it.
- Attempting to exploit bonus terms through multi-accounting, bonus abuse, or other manipulation is prohibited and will result in account suspension.
4.2 Refer a Friend
JLevo's Refer a Friend programme rewards you when your Kabayan registers and plays using your unique referral link. Referral bonuses are credited after the referred player meets the minimum deposit and activity requirements. Self-referrals or referrals between accounts belonging to the same household may be disqualified at JLevo's discretion.
JLevo's promotions are designed with Filipino players in mind — sulit na sulit ang bawat laro.
5. Betting Rules & Game Conduct
All games and betting markets offered on JLevo — including basketball betting, PBA betting, NBA betting, slots, card games, and Tongits — are governed by specific game rules displayed within each game or market. Players are expected to understand and follow these rules before placing wagers.
5.1 Bet Placement
A bet is considered final once it has been confirmed and accepted by the system. Bets cannot be cancelled or modified after confirmation. In the event of a technical error that results in an incorrect bet being placed, players must notify JLevo support immediately. JLevo reserves the right to void any bet placed in error or as a result of a system malfunction.
5.2 Odds & Market Suspension
Odds and betting lines for live and pre-match markets can change at any time without prior notice. JLevo reserves the right to suspend any market at any time, including during live events, if we detect unusual betting patterns, data feed issues, or for any other operational reason. Bets placed on suspended markets before the suspension was activated will be honoured; bets placed after suspension will be void.
5.3 Results & Payouts
Game results and sports event outcomes are determined by official results from recognised governing bodies or game engines. In the case of disputed outcomes, JLevo's decision — made after reviewing all available evidence — will be final. Winnings are credited to your JLevo account balance immediately after results are confirmed.
6. Responsible Gaming
At JLevo, we genuinely care about the wellbeing of every player. Gaming is supposed to be fun — entertainment lang, hindi investment. We strongly encourage all players to set personal deposit limits, loss limits, and session time limits through our responsible gaming tools.
If you feel that your gaming habits are becoming a problem, please visit our Responsible Gaming page for resources and self-exclusion options. JLevo cooperates with Philippine responsible gaming bodies and can refer players to professional support services upon request.
Players may request a temporary self-exclusion (from 24 hours up to 12 months) or a permanent account closure at any time by contacting our support team. Self-excluded players must not attempt to circumvent the exclusion by creating new accounts.
7. Prohibited Conduct
The following activities are strictly prohibited on the JLevo platform and will result in immediate account suspension, voiding of balances, and possible referral to law enforcement:
- Creating multiple accounts or using another person's account
- Using bots, automated scripts, or any software to manipulate game outcomes or gain unfair advantage
- Collusion with other players in card games, Tongits, or any competitive format
- Match-fixing or any form of sports integrity violation
- Money laundering or using JLevo for illegal financial transactions
- Providing false identification or fraudulent documents during verification
- Abusing technical glitches or exploiting software errors for financial gain
- Harassing, threatening, or abusing JLevo staff or other players
Easy, seamless mobile payments — GCash, Maya, and more — for every Filipino player.
8. Privacy & Data Protection
JLevo collects and processes personal data in accordance with our Privacy Policy and applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). By using the JLevo platform, you consent to the collection, use, storage, and disclosure of your personal information as described in our Privacy Policy.
We use your data to verify your identity, process transactions, prevent fraud, personalise your experience, and communicate with you about your account and promotions. We do not sell your personal data to third parties for marketing purposes without your consent.
9. Intellectual Property
All content on the JLevo platform — including but not limited to the JLevo brand name, logo, website design, software, game content, graphics, text, and promotional materials — is the exclusive intellectual property of JLevo or its licensors. Unauthorised copying, reproduction, distribution, or modification of any JLevo content is strictly prohibited and may constitute a violation of Philippine intellectual property laws.
10. Limitation of Liability
To the maximum extent permitted by Philippine law, JLevo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — the JLevo platform. This includes, without limitation, loss of winnings due to technical faults, network interruptions, or events beyond our control.
JLevo's total liability to any individual player for any claim arising under these Terms and Conditions shall not exceed the total amount deposited by that player in the thirty (30) days preceding the claim.
Disclaimer: JLevo does not guarantee continuous, uninterrupted access to the platform. Scheduled maintenance and unexpected downtime may occur. We will make reasonable efforts to notify players in advance of planned maintenance.
11. Account Suspension & Termination
JLevo reserves the right to suspend, restrict, or permanently close any player account at any time, without prior notice, if we have reasonable grounds to believe that a player has violated these Terms and Conditions, provided false registration information, or engaged in fraudulent activity.
Upon account closure by either party, any remaining real-money balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to the player via their registered payment method, subject to verification. If the closure is the result of a Terms and Conditions violation, JLevo may withhold funds pending investigation.
12. Dispute Resolution
If you have a complaint or dispute regarding your JLevo account, transactions, or any game result, please contact our customer support team first by emailing us at the address listed below. We aim to resolve all complaints within five (5) business days.
If a satisfactory resolution cannot be reached through our internal process, disputes may be escalated to the relevant Philippine gaming regulatory authority. These Terms and Conditions are governed by the laws of the Republic of the Philippines, and any unresolved legal disputes shall be subject to the exclusive jurisdiction of Philippine courts.
13. Changes to These Terms
JLevo may revise these Terms and Conditions at any time. When we make material changes, we will notify registered players via email or a prominent notice on the website at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this page will always reflect when the most recent version was published.
Your continued use of the JLevo platform after the effective date of any changes constitutes your acceptance of the updated terms. If you do not agree with the revised terms, you must stop using the platform and may request account closure.
14. Contact Us
For questions, concerns, or feedback related to these Terms and Conditions, please reach out to the JLevo support team. We're here to help every Kabayan player have a smooth and enjoyable experience.
- Email: support@jlevo.best
- Website: jlevo.best
Our support team operates seven days a week. Response times may vary during peak hours, but we always do our best to get back to you as fast as possible.