Introduction
At JLevo, your privacy is not just a compliance checkbox — it's something we genuinely care about. This Privacy Policy explains in clear, straightforward terms how JLevo collects, processes, stores, and protects the personal information of everyone who visits or registers on our platform at jlevo.best.
This policy applies to all JLevo users based in the Philippines and anywhere else we operate. It covers our website, mobile-optimised interface, and all related services including sports betting, casino games, and promotional activities. Whether you're checking PBA odds, spinning a slot, or playing Tongits with friends, this policy governs how your data is handled throughout.
JLevo complies with the Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations. We are registered with and accountable to the National Privacy Commission (NPC) of the Philippines. By using our platform, you acknowledge that you have read and understood this Privacy Policy.
Short version: We only collect what we need, we use it to run your account and keep things safe, and we never sell your personal data to advertisers or third parties for their own marketing purposes.
JLevo protects the personal data of every Filipino player — from Iloilo to Manila and everywhere in between.
Data We Collect
JLevo collects personal information in several ways. Below is a breakdown of the categories of data we collect and the typical sources for each.
Information You Provide Directly
When you create a JLevo account or interact with our platform, you voluntarily give us the following:
- Identity data: Full legal name, date of birth, gender, nationality, government-issued ID details
- Contact data: Email address, Philippine mobile number, residential address
- Financial data: Payment method details (GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard — we do not store full card numbers), transaction history
- Account credentials: Username and encrypted password
- Communications: Messages sent to our support team, survey responses, feedback forms
Information We Collect Automatically
When you visit or use the JLevo platform, we automatically collect certain technical data:
- IP address and approximate geolocation (country/region level)
- Device type, operating system, and browser version
- Pages visited, time spent on each page, and click patterns
- Referring URLs (how you arrived at jlevo.best)
- Session duration and login timestamps
Information from Third Parties
In limited circumstances, we may receive data about you from trusted third-party sources, such as payment processors confirming a transaction status or identity verification partners confirming KYC results. We only request data that is strictly necessary for our operations.
How We Use Your Data
JLevo uses your personal information for specific, legitimate purposes. We do not use your data for anything beyond what is described here without first obtaining your explicit consent.
| Purpose | Types of Data Used | Legal Basis |
|---|---|---|
| Account registration & management | Identity, contact, credentials | Contract performance |
| Processing deposits & withdrawals | Financial, identity | Contract performance |
| Identity verification (KYC) | Identity, government ID | Legal obligation |
| Fraud prevention & security | Technical, financial, identity | Legitimate interest |
| Responsible gaming monitoring | Gameplay, financial | Legal obligation / Legitimate interest |
| Customer support | Contact, communications | Contract performance |
| Promotional & bonus communications | Contact, preferences | Consent |
| Platform analytics & improvement | Technical, behavioural (aggregated) | Legitimate interest |
| Regulatory compliance & reporting | Identity, financial | Legal obligation |
Legal Basis for Processing
Under the Data Privacy Act of 2012, JLevo must have a lawful basis for processing your personal information. We rely on the following grounds:
- Contract: Processing is necessary to deliver the services you signed up for.
- Legal obligation: We must process certain data to comply with gaming regulations, anti-money laundering (AML) rules, and tax reporting requirements under Philippine law.
- Legitimate interest: To prevent fraud, protect the platform's integrity, and improve our services — always balanced against your privacy rights.
- Consent: For optional activities such as marketing emails or SMS promotions, we only proceed with your explicit opt-in. You can withdraw consent at any time.
From registration to every bet you place, JLevo uses strict data controls to keep your privacy intact.
Data Sharing & Disclosure
JLevo does not sell, rent, or trade your personal data. We only share information with third parties in the situations described below, and only to the extent necessary.
Service Providers
We engage trusted service providers who process data on our behalf under strict contractual obligations. These include payment processors (GCash, Maya, banks), identity verification providers, cloud hosting services, and customer support software. All service providers are required to handle your data in accordance with Philippine privacy standards.
Regulatory & Legal Requirements
JLevo may disclose personal information when required to do so by applicable Philippine law, a court order, or a regulatory authority such as the National Privacy Commission (NPC), the Philippine Amusement and Gaming Corporation (PAGCOR), or the Anti-Money Laundering Council (AMLC). We will always aim to notify you of such disclosures unless legally prohibited from doing so.
Business Transfers
In the event of a merger, acquisition, or sale of JLevo's business, your personal data may be transferred as part of the transaction. We will notify affected users before their data is transferred and becomes subject to a different privacy policy.
JLevo will never share your data with advertising networks, data brokers, or social media platforms for profiling or targeted advertising purposes without your explicit consent.
Data Retention
JLevo retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law. The key retention periods are:
- Account data: Retained for the duration of your active account plus five (5) years after closure, in line with AML and regulatory requirements.
- Transaction records: Minimum of five (5) years from the date of each transaction, as required under Philippine financial regulations.
- KYC documents: Retained for five (5) years after account closure or the date of the last transaction.
- Support communications: Retained for three (3) years from the date of the interaction.
- Marketing preferences: Until you withdraw consent, after which records of your withdrawal are kept for compliance purposes.
When data is no longer required, JLevo securely deletes or anonymises it so it can no longer be associated with you.
Data Security
Protecting your personal information is a top priority at JLevo. We implement industry-standard technical and organisational measures to safeguard your data against unauthorised access, loss, destruction, or disclosure. Our security measures include:
- TLS/SSL encryption for all data transmitted between your device and our servers
- Encryption of sensitive data at rest, including passwords (stored as bcrypt hashes) and financial information
- Role-based access controls — only authorised JLevo staff can access personal data on a need-to-know basis
- Regular security audits and penetration testing
- Multi-factor authentication (MFA) options for player accounts
- Real-time fraud detection and automated suspicious activity alerts
While we do everything we can to protect your information, no internet transmission is 100% secure. We encourage you to use a strong, unique password for your JLevo account and to enable two-factor authentication if available.
Cookies & Tracking Technologies
JLevo uses cookies and similar tracking technologies to make our platform work properly and to improve your experience. Here's what we use and why:
Essential Cookies
These are strictly necessary for the JLevo platform to function. They manage your login session, maintain your cart or bet slip, and ensure security. You cannot opt out of essential cookies without affecting platform functionality.
Analytics Cookies
We use anonymised analytics data to understand how players use our platform — which pages are popular, where people drop off, and how performance can be improved. This data is aggregated and cannot be used to identify individual players.
Preference Cookies
These remember your settings, like language preferences and display options, so you don't have to set them every time you visit jlevo.best.
You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect your ability to use some features of the JLevo platform.
Registering with JLevo means your data is protected from day one — safe, secure, at your control.
Your Privacy Rights
As a data subject under the Data Privacy Act of 2012, you have meaningful rights over your personal information held by JLevo. We make it easy to exercise these rights — just contact our Data Protection Officer (DPO) at the email address listed at the bottom of this page.
We will respond to all privacy rights requests within fifteen (15) business days as required by the NPC. In complex cases, we may extend this by a further fifteen (15) days with prior notice to you. There is no charge for exercising your rights, unless requests are manifestly unfounded or excessive.
If you are not satisfied with how JLevo handles your request or any privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
Minors & Age Restrictions
JLevo's platform is strictly for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under 21. If we become aware that an account has been registered by or on behalf of a minor, we will immediately suspend the account and delete the associated personal data.
If you are a parent or guardian and believe that your child has registered with JLevo, please contact us immediately at support@jlevo.best and we will take prompt action.
International Data Transfers
JLevo primarily stores and processes your data within the Philippines. In some cases, our service providers may process data in other countries. When international transfers occur, JLevo ensures that appropriate safeguards are in place — such as standard contractual clauses or equivalent protections — to ensure your data receives a comparable level of protection to that provided under Philippine law.
Changes to This Privacy Policy
JLevo may update this Privacy Policy from time to time to reflect changes in our practices, technology, regulatory requirements, or for other legitimate reasons. When we make material changes, we will:
- Update the "Effective" date shown at the top of this page
- Send a notification to your registered email address at least seven (7) days before the changes take effect
- Display a prominent notice on jlevo.best for at least thirty (30) days
Your continued use of JLevo after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed.
Contact Us & Data Protection Officer
JLevo has appointed a Data Protection Officer (DPO) to oversee our compliance with the Data Privacy Act and to handle all privacy-related queries and requests. If you have any questions about this Privacy Policy, want to exercise your data rights, or have a privacy concern, please get in touch:
- Email: privacy@jlevo.best
- General Support: support@jlevo.best
- Website: jlevo.best
For formal privacy rights requests, please include your full name, registered email address, and a clear description of your request. We may need to verify your identity before processing the request to protect your data from unauthorised access.